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Thursday, November 6 • 3:15pm - 4:00pm
Owning the Discovery Experience for Your Patrons

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A recent wave of ethnographic studies in academic libraries has highlighted both unique and shared behaviors of student researchers. A key discernible trait of undergraduate users is their reliance on Google-type search experiences whose well-defined search algorithms create the expectation that the most relevant results appear within the first page. Great strides in improving the discovery experience for library users have been made in both commercial and open source discovery layers. Discovery layer or web-scale discovery service are terms often used interchangeably to describe library search interfaces that offer access to a greater diversity of sources than those represented within the traditional online public access catalog (OPAC), all with features and functionality familiar to commercial products like Amazon, Google, and Facebook. This shift in focus from traditional catalog to discovery layer reflects a movement within the library to design systems that are more reflective of how people actually search for information. This session highlights key findings from an EBSCO study on the “journey” of undergraduate students as researchers, and then illustrates through case studies how two libraries are positioning their institutions to better own the discovery experience. Panelists from Indiana University and the University of Virginia will discuss their local discovery implementations that leverage both open source software and Software-as-a-Service API integrations. The session will conclude with open discussion on longer-term strategies for enabling persona-based discovery interfaces for research communities.


Kate Lawrence

Vice President, User Research, EBSCO Information Services
Kate Lawrence has been uncovering customer insights for more than 15 years. She is passionate about learning the “whys” behind everyday mouse clicks, and illuminating the intersection of people and technology. She is the Vice President of User Research at a global information and research services company.
avatar for Robert McDonald

Robert McDonald

Associate Dean for Research & Technology Strategies, Indiana University
As the Associate Dean for Research and Technology Strategies, Robert H. McDonald works to provide library information system services and discovery services to the entire IU system and manages projects related to scholarly communications, new model publishing, and technologies that enable the Libraries to support teaching and learning for the IU Bloomington campus. In his role as Deputy Director of the Data to Insight Center, he works on new... Read More →
avatar for Courtney McDonald

Courtney McDonald

Head, Discovery and User Experience, Associate Librarian, Indiana University Libraries
avatar for Esther Onega

Esther Onega

Director, Collections Delivery and Access, University of Virgina
Esther Onega has been a librarian in various capacities at the University of Virginia since 1997, starting as the Distance Education Librarian. In 2007 she became the Google Book Project Manager, then Head of the Brown Science & Engineering Library, and now she is the Director of Collections Delivery and Access (ILL, Stacks, HathiTrust, EDS, Alumni Databases, etc.). She received her MLS from the University¬†of Maryland in 1989 and worked as a law... Read More →

Thursday November 6, 2014 3:15pm - 4:00pm
Colonial Ballroom, Francis Marion Hotel 387 King Street, Charleston, SC 29403